Delete your NEVORA account

In the app or on the web

Open Profile, choose Delete my account, read what happens, re-enter your password and confirm. If you’ve uninstalled the app, sign in to NEVORA on the web and do the same; the page opens after you sign in.

If you can’t sign in, use Forgot access first, or email support@thevelani.com and we’ll help you confirm it’s you.

What happens next

When you confirm, we save your request and show you a reference such as DEL-7KQ2M9XA. You’re signed out on every device and can’t sign in again. We aim to delete your account within 30 calendar days after we receive the request, and we email you when it’s done if we have your email address. Quote your reference to support@thevelani.com to ask about it.

What is removed

Your account and the information linked to it that can be deleted: your profile, sign-in details, sessions, notification subscriptions, calendar feed links and the content you contributed, including copies held by our service providers.

What may be kept

Some attendance, payroll, security or dispute records may have to be kept for a recorded obligation. We keep attendance, approved timecards, payroll calculations, published pay statements and their corrections and approvals for three years from the record’s final entry, and records supporting employment taxes for at least four years after the tax is due or paid, whichever is later; security and access logs for up to 90 days; records of privacy requests for 24 months after the request is closed; and records under a legal hold or unresolved dispute until the hold is released and the applicable period has passed. The longest applicable period applies, and a deletion request doesn’t restart it. Backups: Our database keeps a restore history of six hours. We are verifying the maximum time any backup or exported copy is kept, and will update this policy once it is confirmed. Kept records are restricted and never used to restore your account.

Your job and your workplace

Deleting your NEVORA account doesn’t end your employment or remove records your employer has to keep. If you’re the Owner, your company’s workspace stays open for the rest of your team; closing a workspace is separate, so email support@thevelani.com to arrange it.